Here is how our Bitcoin wallet recovery process works:

The specific process we follow depends on which of the below scenarios describes your situation:

  • Forgotten password
  • Corrupt wallet
  • Lost wallet
  • Broken computer/phone
  • Payment sent to the wrong currency type

Step 1: Understand your situation

First, we’ll ask you to describe your situation and agree to our service contract.  We support communications by email, phone, encrypted messaging app, or in-office visit at the Atlanta Bitcoin Embassy.

Step 2: Gather required information

If you have your wallet file, you can send it directly to us. If you don’t know how to find it, we’ll guide you over a phone call, email, or in-person visit.  If we’re helping you with a damaged device, we’ll provide you with shipment information.

If you don’t remember your password, we’ll ask you for a list of sample password you might have used.

Step 3: Recover your Bitcoin or other cryptocurrency:

Once we have received the information needed to start processing your situation, you will receive confirmation that we’re ready to begin, and another we start on your case.

For forgotten passwords:

We’ll create a list of tokens to submit to our brute force tool. These tokens are designed to test every possible variation of your password ideas while excluding guesses that are less likely. In some cases, we write software to create a custom password list.

We then process the token file on dedicated hardware, specifically one of two 12-core 8th generation Intel i7 8700 machines with a GTX 1070 GPU.  Token files can generate anywhere from hundreds to about 1 billion password possibilities.  The number of guesses needed depends on how much of your password you can remember.

For corrupt or deleted wallets:

We wrote the top guide to the recovery of corrupt or deleted Bitcoin wallets. We follow this process when possible. We also have a custom build of BerkelyDB, the database used by most cryptocurrency wallets to repair corrupt wallet files.

After we repair or unlock your wallet file, we extract your private keys and load them into a recovery wallet.  We then delete the personal information and files you send us.

Step 4: Returning your Bitcoin back to you

After a successful recovery, we’ll ask for instructions on returning your coins.  Our service includes advice and assistance on setting up a new, secure wallet.  For recoveries over $100,000, we’ll offer to come to you in person and deliver a hardware wallet with your coins.  We’ll also offer to recover your Bitcoin Cash or Gold when applicable.

How long does it take?

In simple cases, this process takes as little as two hours.  In more difficult cases, such as when you’ve lost your password, we may need to spend several days running a brute force password algorithm.

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