Frequently Asked Questions

Why should I trust you?

I recognize that handing over a crypto wallet to an Internet stranger involves a great deal of trust.  I can provide three kinds of assurances that your property rights will be respected:

Legal contract:

Our wallet recovery service is bound by a legal contract. If you send me the wallet, and shortly after, you see activity on your address that you did not authorize, you will be able to hold me responsible.  Since my identity is public, you can hold me legally responsible for the unauthorized use of your funds. I am a professional who honors all legal obligations.  I’ve built my business with integrity respect and trust. You can also request a signed legal contract cleared by your lawyer with your name and Bitcoin address.


  • I am have been a public Bitcoin speaker and writer since 2013, as you will find from a Google Search for my name.
  • I can arrange a call with one of my other customers or (if the value you are attempting to recover is substantial) well-known “celebrities” in the Bitcoin space who can vouch for me.

Recover your Bitcoin in person:

You are welcome to meet me in person so that we can attempt recovery together, if practical, on your own equipment.

No payment until success:

You will not pay a cent until I recovery your funds.

Can you recover my wallet?

That depends on why you are unable to access it:

  • If you’re unable to access funds because you are unable to open the wallet file, but have the correct password, there is a very good chance I can help.
  • If you have a wallet recovery seed phrase (12 or 24 words), but they are not working for some reason, I can help. I can restore up to three missing or incorrect words.
  • If you have the wallet on a broken desktop/laptop/phone, but the device is not completely destroyed, I may be able to help.  You may need to send the hard drive/phone to me by mail.  I will either repair it myself or pay for a professional repair service.
  • If you had the wallet on your computer, but the software is now missing or broken, the wallet is probably still on your hard drive.  Uninstalling wallet software from your computer will almost always leave the wallet in place.
  • If you’re unable to open the wallet because you forgot the password, but the password is under 8 characters, I can crack it by brute force.
  • If you have a good wallet with a strong password, but you have an idea of what the password might be, the chance of success is 50/50.
  • If you have a good wallet, a strong password, and no idea what the password might be, the probability is close to 0%. Sorry.
  • If your Bitcoin was stolen, I can’t help you. Warning: Anyone who says otherwise is trying to scam you.  See why.

How do you recover my wallet?

Please read our guide:

How does a Bitcoin recovery service work?


How are you different from other wallet recovery services?

A real person:

You can call me, meet me in person or by Signal/Zoom/Skype, and have a conversation about your situation.

Response time:

You will receive a reply to your message within a few hours with further instructions.  If the probability of recovery is high (see the first question), you can usually get your coins back within 24-48 hours. Other services have publicly stated times as long as three weeks.

No scams:

You don’t pay anything until after you get your crypto back.

What happens after you recover my wallet?

I will ask you to specify a new address to receive your funds. Alternatively, I can advise you on how to securely store your coins at no charge.

Which currencies or wallets can you recover?

I will attempt to recover any wallet and any currency.

Here are some common scenarios we can recover your crypto from:

Bitcoin Wallets:

  • first or second password
  • old, unsupported mnemnoic
  • Bitcoin Core (wallet.dat)
  • Multibit Classic (directly from wallet files)
  • Multibit HD (directly from wallet file or from seed)
  • Dogecoin Wallets: Dogecoin Core, Multidoge, and Langerhans
  • Android wallet spending PIN
  • Bitcoin Core Wallet password recovery
  • Armory Wallet password recovery
  • Electrum Wallet password recovery
  • Bitgo Wallet password recovery
  • Electrum Seed recovery
  • MultiBit Seed recovery
  • BIP38 Paper Wallets
  • Defi Wallet app (can recover PIN-protected seed)
  • Coinbase Wallet
  • wallet app (can recover PIN-protected seed)

Ethereum and Binance Smart Chain

  • Ethereum Pre-Sale/ICO: recover Ethereum from JSON file
  • Recover ERC20 Tokens from Metamask and Binance Wallet
  • TrustWallet cross-chain ETH/BSC recovery

Bitcoin Cash

  • Bitcoin to Bitcoin Cash cross-chain recovery.

Bitcoin Recovery Seed/Mnemonics:

  • Incomplete/corrupt BIP39 wallet recovery seeds – correct up to 3 missing words

Corrupt Data:

  • Corrupt wallet.dat (of any cryptocurency)

Damaged Hardware:

  • Trezor/Ledger with broken screen/keys and no seed

Will you keep my coins safe and my information confidential?

Your coins will be stored using security best practices using a protocol I developed for securing substantial amounts of crypto assets. See “Essential Security Practices to Keep Your Bitcoin Safe” for details.  Recovered funds are stored on a hardware wallet until they are sent back to you.

Your information will be kept absolutely confidential – my contract guarantees it.

I sent my Binance Smart Chain coins to an Ethereum wallet (or vice versa).

I can recover your BSC/ETH if you have the private key for the destination wallet.   If you are sending to any exchange, such as Coinbase or BitPay, you need to contact their customer support.  If you sent coins to the wrong currency in your own wallet, I can probably help.

Can you help me with Coinbase, BitPay, Gemini, or another exchange?

No,  I help people with their wallets.  If you need help with an exchange, please contact customer support.