Exodus, Atomic Wallet and Trust Wallet are self-custody wallets. The password or passcode you set protects a copy of your keys on your own computer or phone. The company does not hold it, so the company cannot reset it. That surprises people who expect a "forgot password" email, and it is also the reason these wallets are a common target for fake support accounts.
The good news is that the password is rarely the thing that matters. The recovery phrase is.
The short answer
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If you have the recovery phrase (Exodus and Atomic use 12 words), you do not need the old password. You restore the wallet from the phrase and set a new password. Each vendor documents this:
- Exodus: a forgotten password cannot be reset directly, but the wallet can be restored from the 12-word secret recovery phrase. On desktop the restore overwrites the current wallet, so enter the words exactly and in order (Exodus support: forgotten password).
- Atomic Wallet: choose Restore on the start-up screen, enter the 12-word backup phrase, then set a new password. Atomic states that its team does not store your private data and cannot give the password back (Atomic Wallet: forgot my password).
- Trust Wallet: on the login screen choose the option for an existing wallet and enter the phrase. In the browser extension the password is stored only on your device, so the fix is to reinstall, import with the phrase and set a new password (Trust Wallet FAQ).
If that is your situation, stop reading and restore. Do it on a device you control, from the official download, and type the phrase only into the wallet app itself.
Step 1: find the phrase, including the places people forget
People who say they have no phrase often do. Check these before giving up:
- The wallet may still be open. If the app is logged in on another phone, a tablet or an old computer, you can view the phrase without the password. Atomic documents the Settings route for viewing it while you are in the wallet. Exodus support describes a Recovery Mode on mobile that can show the phrase if the app will not open normally (Exodus support). Do not wipe or reinstall the device until you have checked.
- Paper and photos. Notebooks, a safe, a password manager note, an email you sent to yourself, a phone photo or a cloud note from the day you set the wallet up.
- A different wallet. If you imported the same phrase into another app (a hardware wallet, MetaMask, Electrum), that app can show or reuse it.
- A passkey backup. Exodus mobile supports a passkey backup. If you set one up, it is a second way back in.
Step 2: if the phrase has a mistake or missing words
An old handwritten phrase with one illegible word, two swapped words or a spelling you are unsure of is a different problem from having no phrase at all. A BIP-39 phrase carries a checksum, so a candidate that is wrong can be detected. The free seed phrase checker runs in your browser and tells you whether a phrase is structurally valid; the seed phrase recovery page covers repair when words are missing or wrong, and the 25th word and passphrase guide covers a phrase that restores to an empty wallet.
Never type a real phrase into a website you did not verify. For a phrase that controls real funds, the safer habit is an offline machine.
Step 3: if you have the password but not the phrase
Logged-in access is the one case where you can still extract everything. Open the wallet, view and write down the phrase (Atomic: Settings, Private Keys), and store it properly. If the wallet is locked after too many bad attempts, the vendors say the same thing: Trust Wallet's app locks after five wrong passcode attempts and needs a reinstall plus the phrase (Trust Wallet FAQ). A lockout is not a loss if the phrase exists.
Step 4: if you have neither the phrase nor the password
This is the hard case, and the vendors are plain about it. Exodus says a lost phrase means the wallet cannot be recovered. Trust Wallet says even its team cannot help (Trust Wallet support). Atomic's main support pages say the same, though one of its troubleshooting articles suggests a lost password can be recovered by support without the phrase. The articles contradict each other, so ask Atomic directly through its official support form and do not rely on that single line.
What is left is a search, and a search only works if you remember something. A password you partly remember, a wallet file or backup that still exists on an old drive, or an email backup link are all starting points. Pure guessing against a password with no structure is not practical. Ideas for remembering a forgotten password shows how to mine your own habits, and recovery odds by scenario explains how to judge whether a search is worth attempting. If an old computer or phone still holds the app's data folder, do not reset or reuse it, because new activity can overwrite what is on the disk. See deleted wallet file recovery.
What to avoid
Wallets with no reset option attract the same scams every time. Real support for these products does not look like this:
- A "support agent" who messages you first on Telegram, X, Discord or in a Google ad, and asks for your phrase, a screen share or a "validation" step. Exodus says anyone who asks for the phrase is likely a scammer, and Atomic says the same.
- A website that offers to "reset" or "unlock" your wallet if you type your phrase into a form.
- A recovery service that promises success without looking at your situation, or that wants payment up front. How to tell a legitimate recovery service from a scam is the checklist, and the scam warning page lists current patterns.
- Fake wallet apps and fake browser extensions. Install only from the vendor's own site or the official store listing.
If your phrase has already been typed into a suspicious site and the coins are still there, move them to a new wallet right away. The hacked wallet rescue page describes how that works and its limits. Coins that have already been sent to a scammer cannot be brought back by any service.
When to get help
Tell us which wallet it is, which device it is on, what you remember of the password, what you have of the phrase (all of it, part of it, none), and whether the app data folder or a backup still exists. Leave out the phrase and the password themselves.
The assessment is free, the pricing is published, and there is no fee until your crypto is back. The forgotten wallet password recovery page explains the process.