Frequently asked questions
Clear answers on price, trust, process, and what can—and cannot—be recovered.
Your odds, honestly
A free evaluation starts with a feasibility answer. These are broad guideposts, not guarantees:
| Your situation | Recovery outlook |
|---|---|
| Wallet file won't open, but you know the password Corrupt, obsolete, or unsupported software (Multibit, old wallet.dat…) | OFTEN POSSIBLE |
| Seed phrase with up to 3 missing or incorrect words BIP-39 and most legacy mnemonics | OFTEN POSSIBLE |
| Forgotten password under ~8 characters GPU-assisted password testing | POSSIBLE |
| Broken device (phone, laptop, hardware wallet), not destroyed Bench repair or professional data recovery | CASE-BY-CASE |
| Strong password, but you have good guesses about it Your clues become targeted candidate lists | CASE-BY-CASE |
| Strong password, no idea at all We'll tell you this honestly rather than take your case | UNLIKELY |
| Coins stolen and already transferred out Anyone promising to "hack them back" is scamming you — read why | NOT RECOVERABLE |
Trust & safety
Why should I trust you?
Handing a wallet to an internet stranger requires trust, so don't take our word — verify:
- A legal contract. Every job is bound by a written agreement with Veksler Consulting LLC (Colorado ID #20218030311). Because David's identity is public, you can hold him legally responsible.
- A public reputation since 2013. Google "David Veksler" — talks, writing, and press.
- In-person recovery. Meet us in Denver and, where practical, we attempt recovery together on your own equipment.
- No payment until success. You don't pay a cent until your funds are recovered.
Will you keep my coins and information confidential?
When a recovery requires temporary handling, recovered funds are held on a hardware wallet until they're returned to you. Confidentiality is covered by the contract, and your data is deleted after the case closes.
How do I know a message from you is really from you?
All legitimate communication comes from [email protected] and can be verified against our published PGP key. We never contact you first — anyone who DMs you claiming to be us is an impersonator.
Cost
What does it cost?
20% of the recovered amount for wallets under 10 BTC; a negotiated lower rate above that. The evaluation is free and there are no upfront fees of any kind. Full fee schedule.
When do I pay?
After your crypto is back under your control. The fee is deducted when recovered funds are returned to your new address — never before.
Process
How does the recovery actually work?
Evaluation → contract → secure transfer of your material (encrypted channel, tracked shipping, or in person) → recovery on our hardware → funds returned to your fresh address → your data destroyed. The five steps in detail, or read how a wallet recovery service works.
How fast will I hear back?
You'll get a reply within a few hours with an assessment and next steps. Higher-probability recoveries can often be completed within 24–48 hours, depending on the material and case.
What happens after you recover my wallet?
You give us a fresh address you control and receive your funds minus the fee. We can also help you set up safer storage and a proper seed backup.
What we recover
Which wallets and currencies can you recover?
We can assess many wallet types and currencies. Common scenarios — see the full supported-wallets list:
Bitcoin & forks
Ethereum & tokens
Seeds & hardware
Wondering how likely your specific situation is to work out? We published our scenario-by-scenario read: what are the odds of recovering your crypto wallet?
My Bitcoin was stolen. Can you help?
What we can sometimes do: rescue assets still sitting in a compromised wallet (NFTs, staked tokens, dust the thief left) before their sweeper bot takes them. Read the full explanation.
Special cases
I sent coins to the wrong chain (BSC ↔ Ethereum).
If you control the private key of the destination wallet, recovery may be possible. If you sent to an exchange address (Coinbase, BitPay…), only that exchange can help — here are their support links.
Can you help with my Coinbase / Gemini / Crypto.com account?
No — we recover wallets you control, not exchange accounts. For exchanges, contact their customer support.
Didn't find your situation?
Describe it to us — the evaluation is free and the answer is honest.
Start a free evaluation →