Electrum has been one of Bitcoin's most important wallets for years, which means many long-term holders have old Electrum files, seeds, watch-only wallets, or transaction histories that no longer make sense at first glance.
Some Electrum problems are simple support issues. Some are real recovery cases. The first step is sorting those apart without putting your keys at risk.
Situations we evaluate
Forgotten wallet password. If you have the Electrum wallet file but cannot unlock it, an offline password attack may be possible. Your remembered fragments and password habits matter more than generic brute force.
Seed phrase does not show the expected coins. Electrum seeds, BIP-39 seeds, derivation paths, passphrases, and wallet types can be confused. Do not keep importing the same words into random tools. The safest path is to identify the wallet type first.
Watch-only wallet confusion. A watch-only wallet can show a balance but cannot spend. We can help determine whether the spendable keys or seed exist somewhere else.
Large, stuck, or rejected transactions. If your wallet has many small inputs, transaction construction can fail or become expensive. Some cases are not "lost wallet" problems at all; they just need careful coin control.
What to send in the first message
Do not send your seed phrase in the first email. Describe:
- Whether you have a wallet file, seed words, both, or only addresses.
- The approximate year the wallet was created.
- The exact error message or behavior you see.
- Whether the wallet is standard, multisig, imported keys, or watch-only if you know.
- Any public receiving address that should hold funds.
Related guides
For transaction-size errors, see the Electrum large-transaction guide. For old Multibit wallets being migrated into Electrum, see the Multibit migration guide.
If you are locked out, start with a free evaluation. If it is only a support issue, we will say so; if it is a recovery case, the work runs under a written contract and published no-recovery-no-fee pricing.