A broken Trezor does not mean lost Bitcoin — and neither does a forgotten passphrase or a seed backup with mistakes in it. We evaluate Trezor cases across both the physical device and the wallet backup: screen issues, passphrases, seed mistakes, and migration problems.
Locked out and want to try the safe steps yourself first? Start with our guide to restoring a Trezor after a lost PIN, wiped device, or broken hardware — it covers which situations are do-it-yourself and which need the bench.
Situations we handle
Dead or damaged device, seed lost. If your Trezor won't display anything but still powers on, the wallet data is usually intact — the display is the problem. We've repaired Trezors by transplanting working screens; read the real case: repairing a Trezor Model T with a touchscreen swap.
Forgotten passphrase (hidden wallet). The passphrase ("25th word") is the most common way Trezor users lose coins — see how hardware wallet users actually lose their Bitcoin. If you have the seed and remember fragments of the passphrase, we brute-force the rest on dedicated GPU hardware.
Seed backup with missing or wrong words. Miscopied words, missing lines, water damage, words in the wrong order — incomplete BIP-39 backups may be repairable when enough structure remains. See the seed phrase recovery page for the service path.
Shamir backups. Trezor's Shamir (SLIP-39) shares raise their own recovery questions. We wrote about choosing between single-share Shamir and BIP-39; if your shares are incomplete or confusing, describe exactly what you have and we will tell you whether the case is viable.
Forgotten PIN. Options depend on your firmware version and model — ask, and we'll tell you honestly what's possible for your specific device.
Why send your Trezor here?
Shipping a hardware wallet to a stranger requires trust. Here's what makes that rational: you're sending it to a named founder (David Veksler) at a Colorado LLC with a physical address, under a written contract, with published pricing — 20% of the recovered amount for wallets under 10 BTC, and nothing at all if we don't recover your crypto. You can visit in person in Denver, or watch the work over a video call. Devices and data are returned or destroyed, your choice, per our terms of service.
Follow the shipment instructions when you're ready — or start with a photo and a description of what happened.