Blog

Drawing from my experience assisting thousands of customers through WalletRecovery.info, I’ve identified the most frequent scenarios under which individuals lose their crypto stored in hardware wallets. Here’s a rundown of these scenarios, ranked by commonality: Notably Absent Risks: Some risks that users might expect to see are notably absent from this list, underscoring their rarity or…

1: Jailbreak the iPhone A “jailbreak” (or “root” for Android devices) means gaining super-user permissions on your iPhone. These permissions allow apps to escape the “sandbox” that limits what apps can normally do on IOS. There have been dozens of different jailbreaks, but they all work the same way: a jailbreak finds a vulnerability (“exploit”)…

(If you’re a victim of a crypto scam, read this first.) My survey of 2500+ crypto scam victims identified some key signs that a crypto project is a scam. Whether it’s a scam from the start, or just doomed to fail and waste all your money, here are six ways to tell if a crypto…

2021 has been another bull market for cryptocurrencies. Unsurprisingly, billions of dollars flowing into an unregulated market have attracted plenty of scammers too. Besides the risks of theft from platforms and crypto wallets, 2021 has seen a rise in DeFi scams and theft events. While DeFi (theoretically) provides protection against some risks, it also introduces…

I needed to perform this operation because I had a Trezor Model T with a lost recovery seed and a bad display.  When I plugged it in, I saw the LCD backlight lit up, but nothing showed on the screen. I decided to fix this Trezor wallet with a component swap of the touchscreen. Note:…

Every day, I get 10+ Bitcoin wallets that someone “forgot” the password to. Some are worth a few Bitcoin while some have 100,000 (or more!) Bitcoin. They all have three things in common: There haven’t been any transactions in a long time, like 10+ years. The password ideas are non-existent or very vague (“something with…

Billions of dollars in Bitcoin are stolen every year.  If you’re a victim of Bitcoin theft or a scam, read this article first. I will tell you why all “stolen Bitcoin recovery” services are scams, and what you should actually do. Can a Bitcoin recovery service help get my stolen Bitcoin/Ethereum/etc back? The first and…

I’ve seen people lose their Bitcoin in every way imaginable, and I want to help you avoid the most common mistakes. Are you thinking long-term? Will your storage medium last 10 years? Will your family be able to access it in the event of your death? Have you considered that the same events that will…

Rejected transactions are disappointing, but it’s better than the alternative: having your transactions in limbo for weeks, or thinking that your transaction was accepted when it was not.  A “the transaction was rejected because it is too large (in bytes).” error usually happens when are probably trying to spend coins from a mining wallet or a…

Here are the five most common cryptocurrency scams my customers ask my help with: 1: Fake trading services: cryptocurrency trading services that promise quick returns.  Usually, a “trader” on Telegram will direct you to a website with testimonials and impressive performance numbers.  If you look up their name, you will often find a real, licensed…

Here is how our Bitcoin wallet recovery process works: The process we follow depends on which of the below scenarios describes your situation: Forgotten password Corrupt wallet Lost wallet Broken computer/phone Payment sent to the wrong currency type Step 1: Understand your situation First, we’ll ask you to describe your situation and agree to our…

Here is a quick guide to storing, transporting, and spending your Bitcoin: Keep It Safe There are many ways to lose your Bitcoin, but the most common one is failing to properly backup your recovery seed.   Use a wallet which allows you to write down your recovery words on a piece of paper, and keep…

This post discusses the methods for recovering a deleted or corrupt Bitcoin Core Wallet. Many other currencies, such as Bitcoin Cash, Litecoin, Dogecoins and more share Bitcoin Core’s wallet format and can be recovered using the same techniques and tools. I assume that you have the wallet password, or there is no password. (I’ll post…

The following links may help you solve problems with popular wallets on your own: Desktop Wallets JAXX: https://decentral.zendesk.com/hc/en-us KeepKey: https://support.keepkey.com/support/solutions Ledger Nano S: https://ledger.zendesk.com/hc/en-us Multibit: https://multibit.org/help/hd0.4/contents.html Trezor: https://trezor.io/support/ Bitcoin Core Official Help Pages: https://bitcoin.org/en/bitcoin-core/help Community Help Pages https://bitcoin.stackexchange.com/ Electrum http://docs.electrum.org/en/latest/faq.html# Electron Cash: https://github.com/fyookball/electrum/issues?utf8=%E2%9C%93&q=is%3Aissue Daedalus Wallet: https://daedaluswallet.io/faq/#support Exchanges Coinbase Support Site https://support.coinbase.com/ Poloniex https://poloniex.com/support/ Online Wallets BitGo: https://bitgo.freshdesk.com/support/home Blockchain.info:  https://blockchain.info/tr/support-desk Help Pages: https://support.blockchain.com/hc/en-us BTC Wallet: https://walletsupport.bitcoin.com/ Coinapult: https://support.coinapult.com/support/home Coin.Space: https://coinspace.zendesk.com/hc/en-us Cryptonator: https://cryptonator.zendesk.com/hc/en-us GreenAddress: https://greenaddress.it/en/support.html DigitalBitbox: [email protected]…

Your security practices should be both comprehensive enough to keep you safe without being so complicated that you will be locked out or be tempted to disable security altogether: 1: Store your wallet seed somewhere safe. People come to me when they lose their Bitcoins any number of ways, but the one common element in…